FAQ | BookeCart

Frequently Asked Questions

ORDERS :

1. I missed the delivery of my order today. What should I do?

The logistics service delivering your order usually tries to deliver on the next business day in case you miss a delivery. Our delivery partner attempts the delivery for three times. So, you just need to wait for the next business day.

2. The delivery of my order is delayed. What should I do?

On the rare occasion that your order is delayed, please check your email & notifications for updates. A new delivery timeframe will be shared with you and you can also track its status by visiting My Orders.

3. What should I do if my order is approved but hasn't been shipped yet?

We usually ship orders 1-2 business days before the estimated shipping date so that they reach you on time. In case your order hasn't been shipped within this time please contact our Customer Support so that we can look into it.

4. Can I take the shipment after opening and checking the contents inside?

As per company policy, a shipment can't be opened before delivery, but you can accept the shipment and get in touch with us later in case you have any concerns.

5. How do I know my order has been confirmed?

An e-mail will be sent once you've successfully placed your order. We'll also let you know as soon as the item(s) is shipped to you along with the tracking number(s) for your shipment(s). You can track your orders from the 'My Orders' section on your Flipkart account. If the shipment has been dispatched via our own logistics service or through Cycle Messenger Team, you will receive no tracking number. However, you will be notified about the expected delivery date over phone.

6. How quickly can I get my order delivered?

Orders will be delivered by the date you see on the product page for your location.

7. My order has reached the nearest delivery hub, but why isn't it out for delivery yet?

The logistics service delivering your order are responsible for making sure that your order reaches you within the delivery date. Rest assured, you'll get an email once your shipment is out for delivery.

8. My order status shows 'Out for Delivery', but I haven't got it yet. When will I get it?

The logostics service will contact you for delivery of your order.

9. Why can't I track my order even though it has been shipped?

You can track your orders from the 'My Orders' section on your Flipkart account. If the shipment has been dispatched via our own logistics service or through Cycle Messenger Team, you will receive no tracking number. However, you will be notified about the expected delivery date over phone.

10. What should I do if I don't get the invoice for my order?

We send a hard copy of the invoice in the shipments. A soft copy is also emailed to you after the delivery in the delivery confirmation email sent to your registered email ID. You can also visit My Account › My Orders page to get invoices for your orders.

11. How do I get invoices for my previous orders without having to check my e-mails?

You can easily download invoices to your device from your Flipkart account. To do so, visit My Account › Orders, choose the order for which you'd like the invoice for and click on the 'E-mail Invoice' option.

12. Should I call BookeCart's Customer Care for installation once my product is delivered?

To make sure that you have a smooth and hassle-free experience, the installation is automatically arranged for your product by us within 2-5 business after the item is delivered. You will also get an email with the exact installation details after delivery.

13. How will my order be delivered?

The orders are shipped through different logistics services such as Courier, India Post, Cycle Messenger and our own logistics service who deliver the packages to your doorstep or the nearest pick-up store if the option is selected.

14. Why is the 'Cash on Delivery' payment mode not available at my location?

Availability of the 'Cash on Delivery' payment mode depends on the logistics services delivering to your location. Please enter your pincode on the product page to check if this payment mode is available at your location. Courier service providers also have limits on the amount you can pay through cash on delivery based on the destination and your order could have exceeded this limit.

SELLING YOUR OLD BOOKS :

What we can accept -

1. Ex-library books that are in reasonable condition
2. Folio books with or without their slip-case
3. Book club editions
4. Books with a small amount of writing, underlining or highlighting of pages, as long as it’s on fewer than 10% of the book’s pages provided-
a .There are no crude words or pictures
b. There are no pictures coloured in
c. It doesn’t cover more than 50% of any given page
d. It doesn’t affect the text
Excessive writing, underlining, and highlighting or ‘remainder’ marks on page edges may also reduce the quoted price or the book, or we may reject it.
5. Books with minor damage to the spine or cover/dust jacket

What we can't accept -

We can’t accept items that

1. Have significant damage or wear to the binding
2. Have tears to the cover or pages
3. Are fire or smoke damaged
4. Have missing, loose or torn pages
5. Have a strong smell of any kind (including cigarette odour)
6. Have water, mould or moisture damage
7. Are workbooks with writing in them (e.g. tests part or fully completed)
8. Are badly stained
9. Have a book missing from the box set
10. Have damage to the popup
11. Are incomplete
12. Are a misprint
13. Look like they’ve been chewed on
14. Are corrected or uncorrected proof copies of a book
15. Are print-on-demand, or self-published books
16. Are missing any accompanying CDs or DVDs
17. Have animal hair, excrement or insects in them
18. Are stained by food or drink or contain crumbs